Terms and Conditions
Last updated: October 6, 2026
These terms govern your use of 25Ontario's AI receptionist and AI voice agent services ("the Service"). By using the Service, you agree to these terms. Questions: ekb@25ontario.com.
1. The Service
25Ontario provides AI-powered voice receptionists that answer calls, capture information, schedule appointments, and route callers according to your configuration. The Service is billed per minute of conversation time at the rate displayed on our website. There are no long-term contracts — you may cancel anytime.
2. Your responsibilities
- Provide accurate account and configuration information.
- Comply with all applicable telemarketing, anti-spam, and call-recording laws in your jurisdiction (including Canada's CASL and, where applicable, US TCPA rules) — including any required notices or consent for recording calls.
- Where the Service handles personal health information, execute any required business associate or information-sharing agreement with us before going live.
- Do not use the Service for unlawful, deceptive, or harassing communications.
3. AI limitations
Our AI receptionists are tools for intake, scheduling, and routine communication. They can make mistakes. You should review transcripts and summaries for matters where accuracy is critical. The Service is not an emergency service — configure your call flows to direct emergency callers to local emergency numbers.
4. Billing and taxes
Usage is billed per conversation minute as described on our website. Applicable Canadian taxes (HST/GST) are added where required. If payment fails, we may suspend the Service after reasonable notice until the account is brought current.
5. Term and termination
These terms apply for as long as you use the Service. Either party may terminate at any time; you remain responsible for usage charges incurred before termination. We may suspend accounts that violate these terms.
6. Intellectual property and data
We own the Service, including our software, models, and call-flow designs. You own your organization's data, including call transcripts and recordings we process on your behalf, and you may request export or deletion of that data at any time.
7. Warranties and liability
The Service is provided "as is". To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid in the three months before the claim arose. We are not liable for indirect or consequential damages, including missed calls or lost business resulting from service interruptions.
8. Governing law
These terms are governed by the laws of Ontario and the federal laws of Canada. Disputes will be resolved in the courts of Toronto, Ontario.
9. Changes
We may update these terms; material changes will be posted on this page. Continued use of the Service after changes take effect constitutes acceptance.
10. Contact
25Ontario · Toronto, Ontario, Canada
ekb@25ontario.com