AI voice assistants
for public service.
Smart, secure, compliant AI voice agents built for public-sector operations.
Trained AI assistants.
Your team that never sleeps.
Staff Training
- Delivers policy refreshers, form updates, onboarding modules, safety protocols
- Lets staff ask follow-up questions at any time
- Ensures 100% consistency across departments
- Provides completion logs for compliance
- Reduces training costs and removes scheduling bottlenecks
One-Stop Benefits Assistant
- Collects basic information and identifies eligible federal, provincial, and municipal benefits
- Explains each program in plain language
- Sends the full list by email or SMS
- Reduces call-centre load and speeds up access to support
Voice Triage Assistant
- Collects symptoms and medical history
- Classifies urgency (self-care, clinic visit, urgent care)
- Provides next steps
- Sends full triage summary to clinical staff
- Books appointments where permitted
Citizen Feedback Assistant
- Collects feedback on city programs, infrastructure, safety, transit, and public spaces
- Identifies trends across neighbourhoods
- Routes urgent concerns to the correct city department
- Generates data-driven reports for leadership and city planners
Student Guidance Assistant
- Recommends programs, colleges, universities, trades, and apprenticeships
- Helps students understand admission requirements
- Identifies scholarships and key deadlines
- Provides personalized step-by-step action plans
Facility Voice Assistant
- Captures maintenance issues with full detail (location, severity, hazards, contact)
- Classifies priority based on your escalation rules
- Sends reminders, confirms arrivals, and alerts managers to delays
- Logs every interaction for audit and compliance reporting
- Integrates with CMMS/CAFM systems
Why public agencies choose AI voice.
24/7 service continuity
No missed requests or delayed responses — citizens are served around the clock.
Audit-ready compliance
Fully logged interactions aligned with FIPPA, PHIPA, and accessibility standards.
Faster issue resolution
Structured intake and escalation move issues to action quickly.
Better decision-making
Consistent data supports reporting, trends, and resource planning.
Secure, simple integration
Government-grade security with deployment that doesn't disrupt existing systems.
Designed for the public sector.
Compliance & accountability
- Fully aligned with FIPPA, PHIPA (where applicable), and AODA accessibility requirements
- Complete call logs and auditable records for internal and external review
- Transparent, consistent processes that meet public-sector procurement standards
Security & data protection
- Secure handling of sensitive information using government-grade encryption
- Segmented data access to protect staff, citizen, and operational records
- Integrates without exposing core IT systems or requiring major infrastructure changes
Operational reliability
- 24/7 availability — no calls, reports, or issues ever missed
- Standardized scripts for consistent, error-free intake and communication
- Automated routing, escalation, and vendor coordination to reduce delays
Public sector compliance — all assistants support:
- FIPPA-compliant privacy and data handling
- PHIPA controls for health-related workflows
- AODA / Accessible Canada Act accessibility standards
- Audit-ready communication logs
- Zero major IT overhaul — simple phone, SMS, email, and CRM/CMMS integration
Ready-to-work trained AI assistants.
Dynamic voice interaction
Designed to speak naturally with callers — clear, calm, and easy to understand. Captures details accurately using structured questioning that fits government workflows. Redirects, clarifies, and summarizes with the same consistency every time.
24/7 coverage
Never misses a call — handles nights, weekends, holidays, and peak periods with zero wait time. Urgent issues are captured immediately and routed without delay. Public services keep running smoothly even when offices are closed or short-staffed.
Easy integration
Pre-configured for public-sector processes, compliance requirements, and escalation rules. Learns the terminology, building layouts, vendor lists, and protocols specific to your agency — with consistent, audit-ready communication that meets government documentation standards.
Pick your coverage.
- Nights — covered
- Weekends — covered
- Holidays — covered
- Overflow & peak times — covered
Public sector FAQ.
Elevate public-sector operations.
Book a live demo and experience a real call flow within minutes.
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