Privacy Policy
Last updated: October 6, 2026
25Ontario ("we", "our") provides AI receptionist and AI voice agent services to organizations across Canada and the United States. This policy explains what personal information we collect, why we collect it, and the choices you have. If you have questions, contact us at ekb@25ontario.com.
1. Information we collect
- Contact details you provide — when you request a demo or contact us, we collect your name, organization, email address, phone number, and industry so we can respond.
- Call data — to operate the service, our AI receptionists process call audio, transcripts, and metadata (time, duration, caller number) according to each customer's configuration.
- Technical data — basic, anonymized usage analytics that help us keep the website fast and reliable. We do not run advertising trackers.
2. How we use information
We use personal information to provide and operate the service, respond to demo requests and support inquiries, improve transcription accuracy and call handling, and comply with legal obligations. We do not sell personal information.
3. Call recordings and AI processing
Calls handled by our AI receptionists may be recorded and transcribed so we can deliver summaries, transcripts, and structured records to the customer. We process call content only on the customer's instructions. Customers are responsible for providing any call-recording notices or obtaining consent required by the laws that apply to them.
4. Your rights (Canada — PIPEDA)
If you are in Canada, you may request access to the personal information we hold about you, ask us to correct it, or withdraw consent for marketing communications, subject to legal limits. To exercise these rights, email ekb@25ontario.com — we respond within 30 days.
5. Health information
Where our service handles personal health information, we align our practices with applicable requirements (including PHIPA in Ontario and HIPAA in the United States) and will sign a business associate or information-sharing agreement with customers who need one before handling such data.
6. Security and retention
We protect information with encryption in transit and at rest, restricted staff access, and audit logging. We keep personal information only as long as needed for the purposes described here or as required by law, and we delete or anonymize it afterward. Customers may request deletion of their call data at any time.
7. Sharing
We share personal information only with the subprocessors needed to run the service (such as cloud hosting and telephony providers), under confidentiality obligations, or when required by law. We never sell it.
8. Changes to this policy
We may update this policy as our service evolves. Material changes will be posted on this page with a new "last updated" date.
9. Contact
25Ontario · Toronto, Ontario, Canada
ekb@25ontario.com